win017 Terms and Conditions

1. Definitions and General Provisions

The definitions of some important terms used in this document are set out below. These definitions apply throughout the terms and conditions.

1.1 Key Terms

• "Platform" — The win017 website (win017.lat) and all associated services.
• "User" — Any person who has registered on or is using the win017 platform.
• "Account" — A user's personal profile, created through the registration process.
• "Bonus Funds" — Promotional credits granted by win017, withdrawable subject to meeting specified conditions.
• "Real Money" — Actual Bangladeshi Taka (BDT) deposited by the user.
• "Wagering" — The process of activating bonus funds by placing bets.

1.2 General Provisions

These terms and conditions form the basis of the agreement between the win017 platform and the user. The platform provides an entertainment-based online gaming service and all services are conducted fairly and transparently. These terms have been prepared for Bangladeshi users and are effective according to Bangladesh Standard Time (BST, UTC+6).

2. Eligibility and Account Registration

2.1 Age Eligibility

To register on and use the win017 platform, users must be at least 21 years of age. Use of this platform by minors is strictly prohibited. win017 may request identity documents at any time for age verification purposes.

2.2 Registration Terms

When registering an account, users must meet the following conditions:

• True, accurate, and complete personal information must be provided.
• Only one account may be created per person.
• Multiple accounts may not be created from the same IP address.
• Any changes to the information provided at registration must be reported to our support team immediately.
• Usernames must not be obscene, offensive, or misleading.

2.3 Identity Verification (KYC)

The win017 platform reserves the right to verify a user's identity for security purposes. The following documents may be required for verification:

• Scanned copy of national ID card or passport.
• Utility bill or bank statement as proof of address.
• Proof of ownership of the payment method.

Withdrawal requests may be delayed until verification is complete.

3. Account Security and Responsibility

The user is fully responsible for the security of their account. The following security rules must be followed:

• Keep your password strong and never share it with any third party.
• Always log out after using your account.
• Report any suspicious activity or unauthorized access to the support team immediately.
• Allowing a third party to use or transferring your account is prohibited.

The user is responsible for any unauthorized activity on their account. win017 is not liable for any loss resulting from the user's negligence.

4. Deposits, Withdrawals and Payment Policy

4.1 Deposits

Funds can be deposited on the win017 platform using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳200.

• Minimum deposit: ৳200 (for each method).
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in the user's own name may be used to deposit funds.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawals

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until any active bonus wagering requirements have been met.
• Large withdrawals may be held until identity verification is complete.

4.3 Currency and Transactions

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Any dispute regarding a transaction must be reported to the support team within 30 days of the transaction date.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New users are eligible to receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• ৳1,000 deposited → ৳1,200 bonus → total balance ৳2,200.
• ৳10,000 or more deposited → maximum ৳5,000 bonus → total balance ৳15,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means that to withdraw bonus funds, bets totalling 20 times the bonus amount must be placed.

• The time limit for completing wagering begins from the moment the bonus is activated.
• Wagering requirements may not be fulfilled on certain games — contact the support team for details.
• Requesting a withdrawal before wagering is complete may result in the bonus being cancelled.

5.3 General Bonus Rules

• Each user may use each promotion once only.
• Abuse of the bonus programme (such as collecting bonuses through multiple accounts) will result in account termination.
• win017 reserves the right to modify or cancel the bonus programme at any time.
• VIP members will receive additional benefits according to their tier — weekly cashback applies from Bronze through Diamond.

6. Gaming Rules

The win017 platform offers a variety of games including cricket betting, live casino, slots, and fishing games. The following general rules apply to all games:

6.1 Fair Play

• All games are conducted in a fair and transparent manner.
• The outcome of each game is determined by a Random Number Generator (RNG).
• Game outcomes are not predetermined in any way and each round is completely independent.

6.2 Bet Limits

Minimum and maximum bet limits are set for each game. The maximum bet limit when playing with bonus funds may be lower than with a standard account balance. See the specific game rules for details.

6.3 Technical Issues

If a technical issue occurs during gameplay, win017 will resolve the dispute based on the last valid game state. win017 reserves the right to void results that arise from technical errors.

7. Prohibited Activities

The following activities are strictly prohibited on the win017 platform:

• Creating or operating multiple accounts.
• Registering or logging in using a third party's identity.
• Abusing the bonus system or employing strategies intended to exploit it.
• Playing games using automated software, bots, or scripts.
• Attempting to breach the platform's security systems.
• Using the platform for money laundering or illegal financing.
• Participating in coordinated cheating during gameplay.
• Harassing other users or displaying inappropriate behaviour.

Involvement in any of the above activities will result in immediate account suspension or termination and the relevant funds may be forfeited.

8. Responsible Gaming

win017 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial difficulty or mental stress.

• Users can activate deposit limits, session limits, or self-exclusion on their account.
• If signs of gaming addiction appear, take a break immediately and seek professional help.
• Always keep the financial wellbeing of yourself and your family in mind.
• Only play with money you can afford to lose.

To learn more about responsible gaming, visit our Responsible Gaming Guide page.

9. Privacy and Data Protection

win017 takes the privacy of users' personal information very seriously. We keep all data secure using SSL encryption.

• Users' personal information is not sold to third parties.
• Necessary information is collected for the purpose of identity verification and financial transactions.
• Information may be provided to authorities in cases of legal obligation.

To learn more about our data management, please read the Privacy Policy page.

10. Limitation of Liability

win017 is not responsible for the following:

• Game losses due to internet connection failure.
• Any damage to an account caused by the user's own negligence.
• Any damage caused by issues with third-party software or services.
• Data loss due to problems with the user's computer or device.
• Temporary unavailability of the service during unexpected server maintenance or technical upgrades.

win017's maximum financial liability shall not, under any circumstances, exceed the value of the transaction that is the subject of the dispute.

11. Suspension or Termination of Service

win017 reserves the right to suspend or terminate any account in the following circumstances:

• In the event of any violation of these terms and conditions.
• In the event of suspicious or fraudulent activity.
• If found to be involved in prohibited activities.
• Due to legal or regulatory requirements.

In the event of account termination, the opportunity to withdraw any remaining verified real money will be provided, however bonus funds will be forfeited. win017 reserves the right to temporarily suspend the service for service improvement, maintenance, or other reasons.

12. Changes to Terms

win017 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page. For significant changes, an attempt will be made to notify users via their registered email. Continued use of the platform after changes will be considered as the user's acceptance of the new terms.

13. Dispute Resolution

Any disputes or complaints regarding win017 services are resolved through the following process:

• Step 1: Submit your complaint through 24/7 live chat support.
• Step 2: The support team will generally review the dispute within 24 to 48 working hours.
• Step 3: If necessary, the dispute will be escalated to higher authorities.

win017's decision will be considered final and binding. win017 always follows a fair and transparent process in resolving all disputes.

14. Contact

For any questions or comments regarding these terms and conditions, please contact us through the following:

• Live Chat: 24/7 live chat support in Bengali is available.
• Email: [email protected]

These terms and conditions have been drawn up in Bengali and the Bengali version shall be considered authoritative.